First of all, let me say that the communications with the company were excellent. When describing the type of laminating film I wanted to order, I emailed the company with a description of what I was currently using (laminating film with a paper backing attached to the sticky side of the laminating film) I was told that the product they had was what I was looking for. It wasn't! The "dry" laminating film was just that dry on both sides with no paper backing and no sticky side.
I contacted the customer service department, told them what the problem was, and was told I would receive a credit for the product and that they did not have any of the laminating film I was looking for. I received a notification of the credit for the laminating film, minus the shipping and handling charges, a couple of week later and am waiting for the credit to come through on our credit card statement before I ask for the S/H to be credited also.
I would suggest that anyone ordering this product make sure they know ahead of time exactly what they are going to be receiving, or ask a lot of questions and either submit samples or ask for samples of the film before ordering.
Again, I would rate this company's response to my emails about their product from Good to Very Good but knowledge about what they are selling vs. what is being described to them as less than the rating given above.
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